Help Centre - Support Centre System
Getting support is now a click away and provides an amazing ticketing support system to your institution members.
By providing professional support to your customers rapidly you can build the trust of your institution members(students, parent and employee) which again the most vital part of a successful educational business. Your school management system comes with an advanced support ticketing system for users to get support from your school support team.
Help Centre - Support Centre Features
- Advanced ticketing System for school members to get support from your school staff
- An institution can assign Support team members to be specified for each department from the departments' control system.
- When a new ticket is opened, the ticket is automatically assigned to a support team assigned to that department based on the department the ticket creator selected when opening the ticket
- Ticket can be assigned to custom users to take over the ticket responsibility opened
- Ticket level are differentiated based on three priority ( Low, Medium, High )
- Ticket status is differentiated based on three progress ( Open, In progress, Closed )
- Unique ticket ID is automatically generated and assigned to each support ticket
- The support team or ticket owner can close a ticket
- Advance exporting and search functions to easily find and locate required ticket
- Links, descriptions, and media, are rendered clickable and viewable without leaving the system.
Check out other features
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